POLICY/FAQs

High Collectives Boutique will accept merchandise /s (exempt items stated below) if the following item/s meet our return guidelines. If any items do not meet the guidelines below, the returned merchandise item/s will not be accepted for a return. All exempt items are considered FINAL SALE and will not be accepted for any reasons. (Store credit is issued if approved).

We will inspect and approve all returned item/s when received. 

Please Allow 3-5 Business days for your order to ship out. Shipping might take longer Due to Covid-19 

• All merchandise item/s must be returned in its original unused condition must have all the following attachment/s to its associated item/s when returned. Must have original hanging tag/s and or stickers, labels price tag/s no stains and must be returned in sellable condition.

• All merchandise item/s that have been altered, manipulated, used, stretched, or changed/modified from its original appearance for any item/s will be subjected to automatic denial for approval
• All online item/s must be returned within 7 days from the date received
• Note Customer is responsible for ALL shipping fees including the cost to ship the exchanged item

 

FINAL SALE 

Discounted item/s using a promo code

Exchanged items 

Swimwear 

White Clothing 

Bodysuits 

Any Accessories (Jewelry, Glasses)

 

ALL returns are the sole responsibility & expenses by the customer (including the required shipping cost to & from location) unless:

Customer is missing item/s or order/s 

Customer received wrong item/s such as (color, size, etc.)

Customer did not order the item/s 

Customer received duplicate item/s or order/s

Pick up Orders 

If you paid for a pick up order and never picked up your order the same day or haven’t picked up after a week your money will not be refunded .